Successfully bringing your business towards customer success

Did you know that increased customer loyalty can increase by 40% the total revenue generated from clients each year?

And did you also that the high turnover in front line roles is mainly coming from poor customer service expertise and resources?

By improving your customer experience as well as your strategies around it, I am turning your customers into real brand ambassadors.

The goal being to elevate and grow your brand while improving your team's performance through what matters the most: your own customers.

Book your free discovery call

What solutions do I provide?

Improved customer satisfaction and loyalty: up to 40% increase of the total revenue generated from clients each year

Up to 60% increase of the amount of feedback, referrals & recommendations received from clients doing the job for you

Strong ability to scale up the business while keeping the customer experience and loyalty at their best

Retention rate increased by up to 50% which is reducing the need to constantly invest and rely on direct acquisition

Strong expertise and increased happiness of your guest facing team members leading to reduced staff turnover

60 to 70% more chance to upsell to fully satisfied and loyal customers which is making the sales process simpler and easier

customer service training

Giving your team the best customer service resources is crucial to keep both your people and your clients loyal to you.

But definitely not an easy thing. As it is all about turning your people into real brand ambassadors.

If you want to know more about my high-value and engaging customer service training courses, feel free to have a look right below.

Courses and Programmes

customer experience Consulting

Do you want to increase by up to 60% of the amount of feedback, referrals and recommendations received from customers?

Do you want to build new strong funnels of acquisition naturally created through loyal customers doing the job for you?

Click right below to get to know more about my consulting offers and book your free discovery call.

CX Consulting

willing to know how well your customer loyalty and customer-oriented strategies are working for you?

fill out the below free questionnaire and have a detailed report on your performance!

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my core values

Vision

My goal is not only to improve the quality of your customer experience "for the sake of it", but mainly to get it high enough to makes the best impact on your business in terms of customer loyalty, business performance or customer feedback.

Knowledge

The customer journey includes everything from the moment your audience hear about you long after you have provided your services to them. My knowledge about customer success is based on all these different aspects crucial to its achievement.

Diversification

As a customer service expert, diversification is key. From successful customer onboarding, to increasing your customer loyalty, the ways to get your customer experience up the top are as diverse as the ways to go beyond your clients' needs.

Experience

With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your business with it

Adaptability

Your challenges and your needs are as much unique as your business itself. In order to help you in the best manner, I am fully committed in adapting myself to your business needs and provide you with a bespoke offer that fits your requirements.

clients' testimonials

Pierre went into full details on the different aspects of customer success and covered everything we wanted. We are now 10 times more knowledgeable on both basics of customers service and on how to manage difficult clients. The way it was presented, how we had to work on our own documentation and the way Pierre engaged with us made it very interactive.

Blizzard Group

training attendees' feedback

"Very engaging, thought provoking and pushing to self-reflection and awareness. Clear and engaging training creating a non-judgmental space"

"I've learned so many things to improve my managing skills while remaining objective which is so important. Very entertaining, straightforward and clear!"

"The body language of the presentation was amazing. The exercises and activities have been very effective to understand better the content itself"

"Such a great session and so pleased how well the team responded and interacted to the course"

"I would love to have other Training sessions with you! Such great content and presentation skills!"

Some of my clients

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My accreditations

Enquiry

Ready to move to the next step or simply looking to know more about what I do? Click below to get in touch.

Get in touch

BEYOND SATISFACTION
CUSTOMER SERVICE SPECIALIST