aiming to make your customer service business thrive? start with your people

Customer service roles are amongst the positions with the highest turnover. And two main reasons for ineffective customer service are indeed high staff turnover and unhappy employees.

Did you actually know that the above is mostly due to inefficient recruitment and lack of proper training?

With streamlined processes, industry expertise and passion for people, we are recruiting Top Talents for your business while turning front-line Team into talented Brand Ambassadors.

Book your free discovery call

Customer service training and recruitment

What will you get from our recruitment and training solutions?

Improved long-term staff retention thanks to streamlined and personalised recruitment solutions providing you with high quality, loyal and pre-trained candidates

Powerful recruitment solutions bringing you the best performing employees with the right skills and cultural fit but also the mindset and the attitude that you are looking for

Improved profitability: Time and money savings thanks to personalised and flexible recruitment solutions, induction take care of for you and bespoke training delivery

Strong industry expertise, in-depth screening and quality focused selecting processes bringing you quality employees who will deliver the best performance while staying loyal

12 years of experience managing, training and recruiting people in top luxury establishments around the world turned into powerful training and recruitment expertise

Strong expertise, improved happiness and increased productivity of your guest facing employees leading to reduced staff turnover and improved customer satisfaction

customer service training

Giving your team the best expertise in customer service is crucial to keep both your people and your clients loyal to your brand.

Doing so will turn your people into real ambassadors willing to make the best impact on your clients.

If you want to know more about our high-value and engaging customer service training courses, feel free to have a look right below.

Courses and Programmes

Recruitment for Customer Service and Hospitality

Do you want to benefit from quality-focused and streamlined recruitment taking care also of the induction for you?

By getting you the best Talents and by also being able to provide them with training, we are not only improving your hiring efficiency. We are improving your long-term staff retention while turning your people into real brand ambassadors.

Click below to get to know more about our recruitment solutions and book your free consultation.

Recruitment

How much would you benefit from outsourcing your recruitment with us?

fill out our free questionnaire to have a detailed report on how much you would benefit from it!

Your Free Recruitment Questionnaire

core values

Experience

With more than 12 years of experience managing people and customers in top luxury establishments and all the required qualifications to successfully train and recruit, we are using our expertise to make the best long-term impact on your business.

Vision

Our goal is to improve the quality of your recruitment processes and people's performance so you can make the best impact on your business in terms of staff retention, business performance and customer satisfaction.

Community

With a strong community of available candidates and well-established relationships within the industry, we are making sure to providing you with the best fit but also with the best expertise when it comes to training your people.

Diversification

As a talent agency, diversification is key. From a wide range of recruitment solutions to making bespoke courses for your people, the ways we use to providing you with the best talents are as diverse as the ways we use to keep their performance high

Adaptability

Your challenges and your needs are as much unique as your business itself. In order to help you in the best manner, we are fully committed in adapting our solutions to your specific business needs, challenges and requirements.

clients' testimonials

Excellent delivery, clear, concise and very helpful. Exceptional insights and very knowledgeable trainer. On top of the content, what really stood out was the engagement, the originality and the personal anecdotes the trainer shared! Well done for an engaging and insightful session!

Kate Berry - Clinic Manager, London Vision Clinic