Long-term success in Hospitality & customer service starts with people

Hospitality and customer service roles are amongst the positions with the highest turnover.

The main reasons? Inefficient recruitment and lack of training.

With streamlined processes, industry expertise and passion for people, we are recruiting Top Talents for our clients while turning their front-line Employees into talented Brand Ambassadors.

Customer service training and recruitment

What will you get from our recruitment and training solutions?

From entry-level to senior positions, bespoke and powerful recruitment solutions designed to bring you the right employees with the right skills, values, mindset and attitude

Long-term improvement of your team's customer service performance, lasting long after we are gone. Improved customer satisfaction, loyalty and standards of service.

Strong industry expertise, in-depth screening and quality focused selection bringing you quality Talents, matching with any your specific needs and requirements

Improved long-term staff retention thanks to streamlined and personalised recruitment solutions providing you with high quality, loyal and if needed, pre-trained candidates

12 years of experience managing, training and recruiting people in top luxury establishments around the world turned into powerful training and recruitment expertise

Improved profitability: Time and money savings by having industry experts conducting the recruitment for you while following your preferences and needs

Hospitality Recruitment

Do you want to benefit from bespoke recruitment solutions fully aligned with your brand? And entirely matching with your needs?

With flexible and quality focused recruitment services tailored to your needs, our goal is to take care and enhance your most important asset: your People.

Click below to get to know more about our recruitment solutions and book your free consultation.

Recruitment

customer service training

Giving your team the best expertise in customer service is crucial to keep both your people and your clients loyal to your brand.

Doing so will turn your people into real ambassadors willing to make the best impact on your clients.

If you want to know more about our high-value and engaging customer service training courses, feel free to have a look right below.

Courses and Programmes

How much would you benefit from both recruiting and training your talents at the same time?

Fill out our free questionnaire to have a detailed report on how much you would benefit from it.

Your Free Recruitment Questionnaire

core values

Experience

With more than 12 years of experience managing people and customers in top luxury establishments and all the required qualifications to successfully train and recruit, we are using our expertise to make the best long-term impact on your business.

Vision

Our vision is simple: in order to take care of your clients, it starts with your people. Our goal is therefore to improve the quality of your people's performance so you can make the best impact on your customer satisfaction, staff retention and productivity.

Adaptability

Your challenges and your needs are as much unique as your business itself. In order to help you in the best manner, we are fully committed in adapting our solutions to your specific business needs, challenges and requirements.

Community

With a strong community of available candidates and well-established relationships within the industry, we are making sure to providing you with the best fit but also with the best expertise when it comes to training your people.

Diversification

As a talent agency, diversification is key. From a wide range of recruitment solutions to making bespoke courses for your people, the ways we use to providing you with the best talents are as diverse as the ways we use to keep their performance high.

clients' testimonials

Thank you ever so much for finding the perfect fit for us and for being so flexible and for maintaining such great communication. The way you conducted the whole recruitment process and went above and beyond with all the different solutions you had really went beyond our expectations

Charlotte Penniceard - Founder, PenniBlack Catering