bringing your business and your people on the road to customer success

Did you know that improved customer loyalty can increase by 40% the total revenue generated from clients each year?

And did you also know that high turnover and low productivity in front line roles is mostly coming from poor customer service expertise?

By elevating your customer experience and strategies, I am improving your business performance while turning both your people and customers into real brand ambassadors.

Book your free discovery call

What will you get?

12 years of experience managing people & clients in top luxury establishments turned into powerful insights

Strong expertise, improved happiness and increased productivity of your guest facing team leading to reduced staff turnover

Improved customer satisfaction and loyalty: up to 40% increase of the total revenue generated from clients each year

Up to 60% increase of the amount of feedback, referrals & recommendations received from clients doing the job for you

Improved processes and better ability to successfully scale up while keeping the customer experience and loyalty high

Retention rate increased by up to 50% which is reducing the need to constantly invest and rely on direct acquisition

customer service training

Giving your team the best expertise in customer service is crucial to keep both your people and your clients loyal to your brand.

Doing so will turn your people into real ambassadors willing to make the best impact on your clients.

If you want to know more about my high-value and engaging customer service training courses, feel free to have a look right below.

Courses and Programmes

customer experience Consulting

Do you want to increase by up to 60% of the amount of feedback, referrals and recommendations received from customers?

Do you want to build new strong funnels of acquisition naturally created through loyal customers doing the job for you?

Click right below to get to know more about my consulting offers and book your free discovery call.

CX Consulting

willing to know how well your customer experience is working for you?

fill out the below free questionnaires and have a detailed report on your performance!

Check your CX performance

Check your team's performance

core values

Experience

With more than 12 years of experience managing people and customers in top luxury establishments and all the required qualifications to successfully train, I am using my expertise to make make the best long-term impact on your business with it.

Vision

My goal is not only to improve the quality of your customer experience "for the sake of it", but mainly to get it high enough to makes the best impact on your business in terms of customer loyalty, business performance and customer strategies.

Knowledge

The customer journey includes everything from the moment your audience hear about you long after you have provided your services to them. My knowledge about customer success is based on all these different aspects crucial to its achievement.

Diversification

As a customer service expert, diversification is key. From successful customer onboarding, to increasing your customer loyalty, the ways to get your customer experience up the top are as diverse as the ways to go beyond your clients' needs.

Adaptability

Your challenges and your needs are as much unique as your business itself. In order to help you in the best manner, I am fully committed in adapting myself to your business needs and provide you with a bespoke offer that fits your requirements.

clients' testimonials

Pierre went into full details on the different aspects of customer success and covered everything we wanted. We are now 10 times more knowledgeable on both basics of customers service and on how to manage difficult clients. The way it was presented, how we had to work on our own documentation and the way Pierre engaged with us made it very interactive.

Blizzard Group

Some attendees' feedback

Loyal clients

"Very engaging, thought provoking and pushing to self-reflection and awareness. Clear and engaging training creating a non-judgmental space"

"I've learned so many things to improve my managing skills while remaining objective which is so important. Very entertaining, straightforward and clear!"