privacy policy

Privacy Notice

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This is the privacy notice of Beyond Satisfaction.

This website is operated by Beyond Satisfaction. Throughout the site, the terms "I", "me", "my", "we" and "our" refer to Beyond Satisfaction. Beyond Satisfaction offers this website, including all information, tools and service available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

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Introduction

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This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you and your company (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information. We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.

Our policy complies with the Data Protection Act 2018 (Act).

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org.

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

Data we process

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We may collect, use, store and transfer different kinds of personal data about you.

We have collated these into groups as follows:

• Your identity information includes anything related to your or your company basic information such as first name, last name, company name, company location and other identifiers that you may have provided at some time.

• Your contact information includes anything related to your or your company contact information such as company address, email address, telephone numbers and any other information you have given to us for the purpose of communication and/or follow-up/booking of am enquiry.

• Your financial data includes anything related to your or your company financial information such as your company bank account and payment card details.

• Marketing data include pictures we took, post or message we did that will have a connection with you or your company such as

• Pictures taken in your premises and/or with members of your team that we post online

• Posts made on social media with a picture taken in your premises and/or with a member of your team and/or with basic information shared about your company (Company name and location for instance)

• Transaction data includes details about payments or communications to and from you and information about services you have purchased from us.

We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity. For example, we may aggregate profile data to assess interest in a service.

However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.

The bases on which we process information about you

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The law requires us to determine under which of the defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant, then we shall immediately stop using your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because we have a contractual obligation with you

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When confirm and buy a service from us, or otherwise agree to our terms and conditions, an agreement is formed between you and us.

In order to carry out our obligations under that agreement, we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

• Verify your identity

• Provide you with our services

• Provide you with suggestions and advice on services and do more business together in the future

We process this information on the basis there is a agreement between us, or that you have requested we use the information before we enter into an agreement.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Personal data information we may have to disclosure

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Please be informed that we may process and share your data when it is needed and/or required with third parties such as:​

• Professional advisers including lawyers, insurers and bankers

• Third parties to whom we sell, transfer, or merge parts of our business or our assets

• IT and system administration services’ providers

The purpose of doing so may be for instance:

• Record-keeping for the proper and necessary administration of Beyond Satisfaction

• Protecting and asserting the legal rights of any party

• Ensuring against or obtaining professional advice that is required to manage Beyond Satisfaction’s risks

• Protect our interest when it is required to do so

• Protecting your interests where we believe we have a duty to do so

Information we process because we have a legal obligation

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Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Information provided on the understanding that it will be shared with third parties for marketing reasons

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We may be taking opportunities to release a post or share a picture on social media about a service delivered to you, your company, your team and/or in your premises.

This post may also include basic information shared about your company (Company name and location for instance). Be informed that the information shared will never go further the basic ones.

In case information is shared with third parties for marketing reasons, it may be done without your consent. However, you have the right to inform us you do not want any of your information shared with third parties either by:

• Informing us in writing via email

• Informing us while confirming a booking 

• Informing us anytime from the moment you have confirmed the enquiry

If by any chance you are informing us that you do not want any of your information to be shared with third parties for marketing reasons after it has been done, we will delete entirely the shared information.

Information relating to your method of payment

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Please be informed that when taking payment, payment information is never taken by us. We therefore do never have access to it except if it is required due to payment issues.

At the point of payment, you are transferred to a secure page that will take care of taking the payment securely.

Be informed that this page is not part of our website neither controlled by us.

How we collect your personal information

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First of all, we will collect data about you when you are directly providing information to us via our “Enquiry” form or when we are following up and/or confirming your enquiry directly via email.

As explain above, we may need to have access to your financial information by contacting the company in charge of taking your payment in case there is any issue related to the payment itself.

Please be informed that we may also collect certain information from you when you are using our website via cookies (Cookies policy information below).

Also as explain above, information for marketing purpose such as pictures for instance may be taken by myself when delivering the services.

Finally, we may receive information from third parties such as analytic services required to be used to ensure the success of the running of our company. For instance, we may receive information/data from third parties such as Google or LinkedIn and provider of payment transfer or technical support as explained above.

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Communicating with us

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When you contact us, whether by email or through our website, we may collect the data you have given to us in order to reply with the information you need. We may also collect data when talking to you via a phone call for the same reason but would always need written confirmation.

We record any of your written request and our reply in order to increase the efficiency of our company.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

However, please be informed that so far, we do not record any phone call conversation and only may be taking notes from it. This is why it is essential to have preferably written information provided by you.

Complaining

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When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

How you can complain

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If you are not happy with our privacy policy or if you have any complaint, then please feel free to tell us either via email or when you are submitting your enquiry via our online form.

Use of Cookies

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Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

• To track how you use our website

• To record whether you have seen specific messages we display on our website

• To record the use and efficiency of our website

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Retention period for personal data

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Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

• To provide you with the services you have requested

• To comply with other law, including for the period demanded by our tax authorities

• To support a claim or defence in court

• To improve our services and/or improve our business

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Compliance with the law

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Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

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Review of this privacy policy

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We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

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