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Terms and conditions

Law applying

These Terms and Conditions are done in accordance with the law of England and Wales. Therefore, the law of England and Wales applies at all times to these Terms and Conditions.

1/ Words and sentences - meaning

1.1. “Training course” means any Training course I/we deliver to you as it is explained and detailed on our website

1.2. “Price/additional fees” means the price/fees charged for a specific or additional service related to the delivery of the Training specified both on the invoice and on the final invoice.

1.3. “Total price” means the full price charged related to the delivery of the Training course (including every individual price and any additional fee if there is) specified on the invoice and on the final invoice sent to you.

1.4. “Enquiry form” means the form you are filling out on the website in order to make an enquiry for one of my services.

1.5. “My availability” means the days and time we are available or not to deliver the enquired service. Availability will be discussed during the booking procedure.

1.6. “Your availability” means the days and time you are available or not to receive the enquired service. Availability will be discussed during the booking procedure.

1.7. “Enquiry” means either a phone call or an online request to enquire about one of my services before a confirmed booking and payment is made.

1.8. “Last minute enquiry” means an enquiry made for a service from 4 working days to the day before the beginning of the training date enquired. The confirmation of the enquired service will all depends on our similar availability and agreement of your enquiry as well as the payment of the total price of the Training course before it is delivered.

1.9. “Quotation / proposal” means the summary of the requested service confirming the date(s), duration, time and specific information related to the delivery of the service that will be sent to you via email.

1.10. ‘Payment’ means the payment made by you either via BACS transfer or card payment if you agree with to receive the service you enquired. Bank details for the payment to be made via BACS transfer or link to make payment will be sent to you with the invoice.

Your payment will be received by Beyond Satisfaction as a confirmation of your agreement with:

  • The service itself specified on the invoice and website

  • All the information sent to you on the invoice

  • The present terms and conditions sent to you alongside with the invoice

  • The information written on the emails sent to confirm the enquiry

1.11. “Invoice” means the invoice summarizing all the prices sent to you once you are ready to move forward with the enquiry and proceed to payment.

1.12. “Confirmed booking/confirmation” means that your booking is confirmed both by me and you so I can provide the agreed service(s) on the date, time, duration and total price accepted and confirmed by you when you have made the payment and received your final invoice.

1.13. “You/your” mean the company or the person who is in contact with us for an enquiry, request of information, booking, payment and confirmation of a service or anything else related to Beyond Satisfaction activity following my Terms and Conditions.

1.14. “Me/I/my/we” mean myself, Pierre Bauzee and my company Beyond Satisfaction.

1.15. “Attendee(s)” means one or more person attending the training Programme provided by myself in the limit of 20 attendees.

1.16. “Cancellation” means a written notification to me by email by which you cancel a confirmed booking. It also means an email notification from myself sent over to you to cancel a confirmed booking (will only happen in extreme scenario such as urgent personal reasons or other external circumstances beyond our control).

1.17. “Cancellation fees” means the fees payable by you if you cancel a booking already confirmed and paid following the instructions and rules of section 2 of these terms and conditions.

1.18. “Postponement fees” means the fees payable by you if you postpone a booking already confirmed and paid following the instructions and rules of section 2 of these terms and conditions.

1.19. “Confirmation time” means the time you have once you have received the invoice to make the payment in order to confirm the delivery of the Training following the instructions and rules of section 2 of these terms and conditions.

1.20. “Working days” means any day of the week excluding bank holidays and weekends.

1.21. “Online Training courses” means any Training course we deliver online to you on specific days and for specific courses to you or your team.

1.22. “Consulting” means any form of consulting support we deliver to you online during a set period based on the consulting offer you are going for.

1.23. “Digital Training” means a digital course made as a video presentation. The video is made entirely bespoke and designed based on the topics the clients wants to have. The content comes from previous courses and Masterclasses.

1.24. “Masterclasses” means the group courses or the courses part of the customer relationship programme delivered to business owners who agreed to take part in it.

 

2/ Enquiries and payments

2.1. Enquiries on a specific date will be accepted depending on my availability. Therefore, you will not receive any invoice and confirmation email from me until the date(s) requested match with my availability and are agreed both by you and by me.

2.2. Everything else related to the delivery of the service(s) such as the service itself, the details of the service, the beginning and finishing time, the pricing and the place must also be discussed and agreed on before we issue you with an invoice.

2.3. As mentioned above on the part “Words and sentences”, after discussing and agreeing with me by email all the information related to the delivery of the service, you will then receive by email an invoice as well as our terms and conditions alongside in order to proceed to the payment.

Your payment will be received by Beyond Satisfaction as a confirmation of your agreement with:

  • The service itself specified on the invoice and website

  • All the information sent to you on the invoice

  • The present terms and conditions sent to you alongside with the invoice

  • The information written on the emails sent to confirm the enquiry

2.4 Every payment must be made before the delivery of the service, payment being the confirmation of the delivery of the service.

2.5. Once the invoice is sent to you alongside with the terms and conditions and the confirmation email, the date(s) of the service will be on hold for you during 4 working days from the date you received the email (bank holidays or any other days off not included). The payment being the confirmation of the service, if no payment has been made by then, your enquiry may be cancelled and I reserve the right to book this date with another enquiry and confirm it.

2.6. Payment must be made at least 2 working days before the first date of the delivery of the service (bank holidays or any other days off not included).

2.7. In case you have not made the payment on time and the date has been released, if you are still interested by the enquired service and want to re-enquire the date or another date, feel free to contact me and I will happily assist.

2.8. In case of a last-minute enquiry (from 4 working days to the day before the beginning of the date enquired), I will do my best to accommodate but may not be available. However, I will be happy to accommodate on another date.

2.9. Once payment is made and booking is confirmed, the enquired service will be provided as agreed in the invoice and as per these terms and conditions.

2.10. I agree to take any enquiry, but it will not be mandatory for me to provide any services if a confirmed payment is not made in accordance with this agreement. Either you or I may cancel an enquiry before the payment is made as only payment is received by Beyond Satisfaction as final confirmation.

2.11. You can cancel a confirmed booking if you want to, but you must pay our cancellation fees. The cancellations fees will be free up to 4 working days before the beginning of the enquired service. Any cancellation from 3 working days before up to the first day of the training will be charged 40% of the total price.

2.12. A cancellation request must be sent by email to contact@beyondsatisfaction.co.uk.

2.13. Considering that you have paid the total price of the enquired service before its delivery, I will refund you the amount you are entitled to get back depending on the percentage of your cancellation fees.

2.14. In the event where you want to postpone a confirmed booking to another date, no fees will be charged but postponement must be made and confirmed up to 4 working days before the beginning of the training and matching with our mutual availability.

2.15. In some extreme circumstances (such as urgent personal reasons or other external circumstances beyond our control), I may be in situations where we have to cancel a confirmed enquiry. In that case, you will be fully refunded and you will be able to enquire about another date to receive the enquired service with a 30% discount on the total price. However, the enquired service itself must stay the same.

 

3/ Consulting

3.1. From the beginning of the meeting, a 15-minutes waiting time will be allowed before starting the course in case of any delay. After the 15 minutes waiting, I may have to either shorten the delivery of the meeting or reschedule it.

3.2. Please be informed that no refund will be made if you arrive late or do not show up to a meeting. However, if you are still interested in attending the meeting, I will be delighted to reschedule it to another date and time.

3.3. The consulting offer includes constant availability during the whole coaching period in the event you are in need of any advice. However, please be informed that I have no obligation to answer you at any set or specific pace as long as we do not go over 1 working day and reply to you in a timely manner.

3.4. The consulting offer also includes support and advice given for a specific project. Though I can give you as much advice and ideas as needed throughout the whole consulting period, when it comes to the support given in working on a project with you, this will be limited to one project only.

3.5. I am more than happy to assist you in more than one project; however it will represent an additional cost to be charged.

3.6. I am happy to schedule as many meetings as needed for you during the consulting period. However, please be informed that there is a limit of a maximum of 1 meeting per week. I can accommodate at my own discretion 2 meetings for a week if needed.

3.7. Regarding the one-to-one packages, please be informed that this offer is only limited to one-to-one meetings and do not include the same level of support outside of the meetings than you will have with a monthly package. I will of course show flexibility in terms of the support given, but it will be at my own discretion.

 

4/ On-site Training courses

4.1. Details of the Training courses are listed and specified on the website. I am more than happy to provide you with more information by email if you need but I am unable to provide you with the Training presentation itself.

4.2 Most of my courses are specifically tailored and adapted based on your own needs. If you have any need regarding this, I will be discussing it with you directly and make a bespoke offer accordingly.

4.3. All the on-site sessions are to be delivered in the company’s premises. Indeed, I do not possess any premise to deliver the Training. Therefore, a room with screen/projector as well as all the equipment necessary for the attendee and the delivery of the Training (chairs, tables, flipcharts, pens and pads, water, etc..) should be provided within the company’s premises by the company.

4.4. In case the company does not possess any premise to deliver the Training course, I am more than happy to discuss and agree alternative solutions.

4.5. In case the company does not possess any premise to deliver the Training course and a room in a meeting venue is booked, the cost of the booking and anything related to it will be included into the invoice.

4.6. Beyond Satisfaction is not liable for loss or damage to your equipment or other belongings as well as those of the attendees of the Training provided.

4.7. The Training course will respect the training timings provided both in the invoice and final invoice but under some circumstances, the Training time can vary (be slightly longer or shorter) as it will depends on the participation of and questions from the attendees during the training itself.

4.8. For training courses, in the circumstances an attendee does not attend the Training on the day, you will not be entitled to any refund.

 

5/ Online courses

5.1. Online training courses will be delivered via zoom meeting – a link to the zoom session will be sent to you a week before the day of the training course.

5.2. From the beginning time of the course for a group of attendees, a 5-minutes waiting time will be allowed before starting the course in case of any delay – after the 5 minutes of waiting time are done, the course will start even if attendee(s) are still missing (though any late attendee will be accepted to the session at any time even if it is after the 5 first minutes).

5.3. For group sessions, please be informed that no refund will be made if one of the attendees arrives late or does not show up to a course.

5.4. From the beginning of the one-to-one Training course, a 15-minutes waiting time will be allowed before starting the course in case of any delay. After the 15 minutes waiting, I may have to either shorten the delivery of the Training or reschedule it.

5.5. For one-to-one sessions, please be informed that no refund will be made if you arrive late or do not show up for a course. However, if you are still interested in attending the course, I will be delighted to reschedule you to another similar session.

 

6/ Training presentations

6.1. Full training presentations cannot be sent or shared to anyone for obvious confidentiality and copyright reasons. They can only be displayed on the day of the Training course. Exceptions can be discussed on a case-by-case basis.

6.2. Full training presentations are not available on our website either. However, each Training course is properly explained in detail on our website and additional information can be given to you when you are making an enquiry.

6.3. If you need the presentation to be adapted to your company’s needs, I can do it under certain conditions such as:

  • The time between the date enquiry and the date enquired for the training Programme will have to be long enough in order to give me time to adjust the presentation (minimum 5 working days)

  • An additional cost of £100 for half-day presentation / £150 for full day presentation / £200 for 2 days presentation will be charged accordingly

6.4. I unfortunately do not provide the attendees with the Training presentation at the end of the Training course. However, I will give them specific materials and takeaways and can also share some specific slides with the attendees during / at the end of the course.

 

7/ Digital Training courses - Video presentations

7.1. For the digital courses made as video presentations, the videos are made entirely bespoke and designed based on the topics you would like to have with a limit of 5 topics per video. The topics have to be picked from the current topics that are included in each in-person course.

7.2. If you would like a topic not included in the courses I deliver in person, this is something we will have to confirm together as it may not always be possible.

7.3. It is strictly forbidden to share the video presentation(s) or the Training materials with anyone or any business outside your company. If this is the case, the price of the digital course(s) originally sold will have to be fully charge again either to you or to the company who benefited from this course.

7.4. Please be aware that the content comes from previous courses and Masterclasses delivered either on-site or online. Based on the topics you would like to have, this means that you will have content from different courses within one video, which can also be a mix of online and on-site courses.

7.5. If you only want content from one course, then the video presentation will not be bespoke and you will not be able to choose all or some of the topics.

7.6. If there is a specific topic you are looking for or a topic that needs to be made bespoke based on your specific needs or industry, a section of the full video may be recorded individually to cover that specific topic. This means that this section will not be recorded during a course.

7.7. A full presentation together with Training documentation will be provided together with the video as Training materials. The documentation is for the attendees to take notes and the presentation summarizes the main takeaways from the video.

7.8. It is important to understand that this offer is not an interactive platform as other digital courses may be but a designed video based on the topics you are looking for. Therefore, expectations cannot be the same as for a platform in terms of how interactive or engaging the course is. By purchasing this video presentation, you therefore are agreeing to this point.

8/ Price

7.1. The total price will have to be paid before the service is delivered as indicated on the invoice sent to you.

 

9/ Health & Safety

9.1. We agree to follow any Health and Safety measures and procedures in place on your premises. It is therefore your responsibility to ensure safety at all times within the premises.

9.2. The delivery of the enquired service may be cancelled by us at any time if its delivery is being prevented by any circumstances beyond your or my control (Example: Lockdown, last minute situation making in danger yourself or myself).

9.3. In the event of an unexpected circumstance or a force majeure forcing us to cancel the delivery of the enquired service, you will be entirely refunded.

9.4. During the delivery of an on-site or online training, the trainer has the right to ask one or more attendees to leave the course or room where the training is being delivered if there is from this (or these) attendee(s) a clear misconduct affecting the delivery of the course and/or anything related to Health and Safety.

9.5. If the trainer must stop the training due to a refusal to leave the training course from the attendee(s) affecting the delivery of the Training, you will be liable to pay the total price of the course.

 

10/ Travel

10.1. Beyond Satisfaction is delivering services all around the United Kingdom and abroad either on-site or remotely.

10.2. As Beyond Satisfaction is a London-based company, I will have to travel to where your company is located in order to deliver services if you are outside London and require the services to be delivered on-site.

10.3. If accommodation is required, you can either offer accommodation or pay an additional cost of £120 to be charged within the total price of your enquiry in order to cover the accommodation cost.

10.4.  If your company is outside London, I will also charge the transportation cost (the exact cost will be indicated directly on you invoice).

 

11/ Changes

11.1. Please be aware that changes to these terms and conditions can be made at any time without informing you. However, regarding the enquiry it has been sent with, this document is indeed considered to be the latest version.

11.2. These terms and conditions will be valid unless (must include both parts):

  • It has been confirmed otherwise by both you and me in writing (that we will update/change one part (or more) of these terms and conditions

  • Updated terms and conditions has been sent to you and approved either by you proceeding with the online payment or either with your signature

 

12/ Copyright

12.1. Beyond Satisfaction retain the property rights in all of the documents, presentations, software or marketing equipment which are being used in order to deliver all services and made available for you or your company.

12.2 Therefore, as all my content is subject to intellectual property rights, any of our documents, presentation, software or marketing equipment cannot be copied, used, modified or sold under any circumstances except with written permission from myself.

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