HOW IT STARTED?​​​
​
Hospitality has been my world for over 15 years. And one thing has always been clear to me: people want to do a great job, but they are not always given the right tools, time or support to get there.
I have seen talented people rushed through induction. I have seen teams trying to “figure it out on the job" because training was either too short, too generic, or a tick box exercise.
That’s one of the reasons why I launched Beyond Satisfaction Academy.
I wanted to create something that could genuinely help more people than I could ever reach in a room. And make good training accessible, practical and consistent for all hospitality teams, and beyond.
But also support onboarding in the best way possible with separate modules for new employees, covering topics carefully selected to help them in the start of their journey.
To build attitudes, skills, mindset, confidence, and helps businesses take care of their people on what matters the most.
This project is not just about a platform, or a shiny “nice-to-have”.
It’s years of experience, years of training content and deliveries, and years of supporting teams turned into something concrete that can make a difference at scale. ​​​
ALL ABOUT ONE BELIEF​​​​
​
There is no other way around it: successfully running a hospitality business has to start with the people.
But how to successfully do it? And mostly, how to do it through an impactful, practical and affordable way?
​
One platform, for both onboarding and training, solving many problems for the Hospitality industry, and beyond: this is exactly what Beyond Satisfaction Academy is about.
The focus? The people.
The belief? Making a real difference for them in the long term, and therefore for the business. And doing so at a very affordable cost.
How? By offering a wide variety of onboarding and upskilling modules, covering key topics such as personal development, successful integration, leadership, conflicts management, customer service, communication, courageous conversations, or interpersonal skills.
These modules are built from years of training experience and content. And they are available for a very competitive monthly membership, with flexibility to leave anytime.
With only one membership needed for the whole property to train everyone.
The hardest part of running a business is onboarding and training people, what about getting some help where needed?
What industries are our clients mostly from?
Hospitality Industry
Retail
Private Healthcare
Part of another industry? We got your back! We are regularly working with various other types of industries!