What do I stand for?
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Aiming for customer success is not only important to make your customers happy. It is also key to generate more sales, acquisitions and business opportunities through your own customers.
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By implementing effective customer service methods and strategies, I am elevating your customer experience at its highest so you can turn your clients into real brand ambassadors.
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By doing so, you will increase the total revenue you generate from clients each year, get your business to successfully handle more customers while reducing the need to rely on direct acquisitions.
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With both training and consulting, my 360 degrees approach is built on all the tools, skills and methods which are keys to make the best impact on both your customer experience and business performance.
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With more than a decade of experience managing people and customers in luxury establishments, I have all the accreditations required to support and train businesses successfully on customer success.
What types of needs I am helping with?
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Businesses who want to generate more revenue and get new clients through their own pool of customers in order to reduce the need to constantly look for new clients​
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Businesses who want to increase the amount of feedback, referrals and recommendations received from loyal customers standing as real brand ambassadors​
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Businesses who want to retain their front-line employees longer by improving their customer service skills and abilities as well as their happiness at work​
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​​Businesses who want to stop customers leaving them, giving them bad (or no) testimonials and not getting them these precious referrals or upselling opportunities that they need so much
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Businesses who want to increase their retention rate in the long-term by keeping happy and loyal customers longer​
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Businesses who want to have the ability to elevate their brand, improve their revenue and stand out from competitors through the heart of the business: their customers​​
What are the industries I mostly work with?
IT and Tech Companies
Call centres & outsourcing Companies
E-commerce Businesses
Travel Industry
Part of another industry? I got your back! Customer success is applicable to all businesses and I am regularly working with other industries!
