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WHAT DO WE BELIEVE IN?

Bad hire and poor training resources are undoubtedly the biggest issues for customer service and hospitality businesses.

Hiring the right Talents can save a company up to 50% of the employee's annual salary compared to hiring the wrong candidate and continuously replacing them. In the other hand, training your people can drastically improve their performance with clients and turn them into real brand ambassadors.

With personalised and flexible recruitment solutions and training support tailored to your needs, we are here to help you make the best impact on both your business and your customers. How so? By managing your Talents the way they should be.

By getting you the best Talents but also by providing them with training, we are solving your staff turnover issues, improving your long-term staff retention and ensuring the best impact on your customer experience.

With more than a decade of experience managing people and customers in top luxury establishments, we have all the accreditations required in order to successfully recruit and train your Talents.

OUR FOUNDER

I am Pierre, the proud Founder of Beyond Satisfaction and I have been running my business with passion since more than 4 years.

My background? Luxury hotels. For over a decade, I have been managing People and delivering the most prestigious events in luxury establishments all around the world.

And if the one thing I realised in my career that inspired me to start my business, it's this: the best way to take care of your Clients is through your People.

This is probably the number one reason why I am so passionate in supporting businesses to bring their People's performance to the next level.

And I came to the realisation that doing so definitely starts by finding the right Talents while Training your front-line People.

As you would shape a Gem to its finest brilliance 💎

What industries are our clients mostly from?

Hospitality Industry

Retail

Call & Contact Centres

Private Healthcare

Part of another industry? We got your back! We are regularly working with various other types of industries!

If you want a nice summary of what we do to help businesses, feel free to have a look to our offer summaries or subscribe to our newsletter!

Recruitment Summary

Monthly Newsletter

Training Summary

some stats on SUCCESSFULLY MANAGING YOUR customer service TALENTS

Hiring the right candidate with us saves up to 50% of the employee's annual salary vs hiring the wrong candidates and replacing them.

Training your team on customer service will not only improve their performance with clients, but also their happiness, their loyalty and their productivity.

High turnover and unhappy employees are the main reasons to poor customer service. Both are being solved through powerful training and effective recruitment.

Customer service roles have one of the highest turnover rates: finding the right talents while training them right from the start can reduce it by up to 40%.

For customer service roles, getting pre-trained candidates who are "job-ready" will save up months of vacancy costs and make the best impact on customers.

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What industries are our clients mostly from?

If you want a nice summary of what we do to help businesses, feel free to have a look to our offer summaries or subscribe to our newsletter!

some stats on SUCCESSFULLY MANAGING YOUR customer service TALENTS

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