Customer Experience Consulting
Do you want to successfully scale up your business while keeping your customer experience and loyalty high?
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Do you want to build new strong funnels of acquisition naturally created through loyal customers doing the job for you?
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Thanks to powerful customer oriented strategies, make the best impact on your clientele satisfaction and on your sales performance with the below consulting methods.
What will you get from it?
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Up to 60% increase of the total amount of feedback, referrals and recommendations received from clients
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Up to 40% increase of the total revenue generated from clients each year​
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Strong ability to scale up the business while keeping the customer experience and loyalty at their best
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Retention rate increased by up to 50% which is reducing the need to rely on direct acquisition
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60 to 70% more chances to upsell to fully satisfied and loyal customers​​
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Willing to see some case studies? Click right here
What does it include?
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Weekly 121 meetings
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Pre-meeting diaries and action plan post meeting
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Specific goals for the post-consultancy period
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Support given in implementing specific projects
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Additional supporting materials and documentation
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On-site support if needed and applicable
3 Different Methods
Customer Strategy Consulting
What do we implement together?
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Bring your customer strategies high enough so it makes the best impact on your sales, your business performance and your ability to successfully scale up.
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More in detail?
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Complete audit of your customer oriented strategies to identify what could be done to increase your revenue
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Full review of your automations and touchpoints to identify your opportunities of improvement​​
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Analysis and feedback on the current methods focusing on generating more sales through your customers
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Complete audit of your current retention and loyalty strategies to identify what could be done to improve it
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Full review of your current feedback strategy and implement solutions to generate more and better feedback
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Results driven analysis of current business goals to define how to associate them with a successful customer oriented strategy
Customer Experience Consulting
What do we implement together?
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Specific methods successfully implemented around your customer journey to make the experience better for your clients and turn them into real brand ambassadors.
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More in detail?
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Analyse and feedback on all your processes around customers
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360-degrees audit of all the different touchpoints to identify room for improvement and opportunities to scale up
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Implementation of results-driven strategies to increase clientele’s satisfaction and loyalty in the long-term
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​​​Full review of your customer issues to turn them into opportunities
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Implementation of set methods to successfully manage your customer expectations
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Implementation of set methods to handle difficult and complaining customers
Customer Journey Mapping
What do we implement together?
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Detailed mapping of your customer journey to improve your customer experience, successfully scale up your business and generate more sales from loyal clients.
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More in detail?
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Detailed analysis of your customer persona(s), their needs and their expectations
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Complete audit on the different touchpoints through:
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Enquiring process
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Booking process
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Delivery process
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Offboarding and follow-up processes
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Full insights on the customer perspective and representation of the business throughout the whole customer journey
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Analysis and improvement of the different pain points both on the customer and business side
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Implementation of targeted methods to effectively manage each stage of the customer journey