Customer Service Training Courses - London and UK - Turning your Employees into Real Brand Ambassadors
If you want your employees to deliver the best experience to delighted customers, check the below courses inspired from a long and successful experience in top luxury establishments.​ All courses are also available online.
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If you would like to discuss your needs further, feel free to book your free discovery call and I would be delighted to have a chat with you.
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Customer service training courses
Course 1 - Delivering an exceptional customer experience on a consistent basis
Length: 3 hours
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Topics: Basics of customer relationship / Customer care - from a powerful mindset to a perfect attitude / The importance of generating trust and how to successfully do it / Identify, anticipate and fulfil your customers' needs / Managing and exceeding your customer expectations / The keys to success to effective complaints handling / Understanding your clients’ perspective better
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Number of activities: 2 activities
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Course 2 - Customer oriented methods and strategies for sales teams
Length: 3 hours
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Topics: Managing expectations successfully during the selling stage / Understanding the importance of generating trust / Identify, anticipate and fulfil your customers' needs / Successfully onboarding customers / Understanding your clients’ perspective better / Winning steps for effective objections handling
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Number of activities: 2 activities
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Course 3 - Successfully managing and exceeding your customer expectations
Length: Half-day
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Topics: Managing expectations - overall understanding / Successfully setting your boundaries with customers / The importance of generating trust and how to successfully do it / Having the right negotiation skills / Identify, anticipate and fulfil your customers' needs / Become a master in courageous conversations and objections handling / Improve your communication skills
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Number of activities: 3 activities
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Course 4 - The keys to success to effectively handle complaining and challenging customers
Length: Half-day
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Topics: Change your perspective around customer issues and complaints / The keys to success to effective complaints handling / Become a master in courageous conversations and objections handling / Dealing effectively with difficult customers / Dealing effectively with previous complainers / Be proactive around your customer issues / Getting the best out of customers' feedback
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Number of activities: 3 activities
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Course 5 - All you need to know about telephone etiquettes, communication and behaviours
Length: 3 hours
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Topics: Basics of customer relationship / All you need to know about telephone etiquettes, communication and behaviours / Effectively manage your emotions and the way they appear by being self-aware / Dealing effectively with difficult and complaining customers / Successfully manage your customer issues / Show genuine care and acknowledge your customer needs
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Number of activities: 2 activities
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Course 6 - Customer Success: Get all the basics right and enhance your customer experience
Length: 1 day
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Topics: Understanding your customer journey better / Customer care - from a powerful mindset to a perfect attitude / Remaining consistent in delivering an exceptional experience / Managing and exceeding your customer expectations / Successfully setting your boundaries with customers / Identify, anticipate and fulfil your customers' needs / Bring your attention to details to the next level / Dealing effectively with challenging customers / Getting the best out of customers' feedback
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Number of activities: 4 activities
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Course 7 - How to generate long-standing loyalty from your customers?
Length: Half-day
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Topics: Understand your customer journey better / Managing and exceeding your customer expectations / Having the best approach with returning customers / Keep bringing value to retained and loyal customers / Bring your attention to details to the next level / Remaining consistent in delivering an exceptional experience / Overcoming challenges to make the experience better
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Number of activities: 3 activities
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Joint customer service training courses
Joint Training Course 1 - Customer Relationship Focus
Length: 2 days
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Courses included:
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​Delivering an exceptional customer experience on a consistent basis​
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Successfully managing and exceeding your customer expectations
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How to generate long-standing loyalty from your customers
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The keys to success to effectively handle complaining and challenging customers
Joint Training Course 2 - Customer Success Focus
Length: 2 days
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Courses included:
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​Customer Success: Get all the basics right and enhance your customer experience
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How to generate long-standing loyalty from your customers
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The keys to success to effectively handle complaining and challenging customers
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Bespoke customer service training courses
Most of the Training courses I deliver are made bespoke based on your own needs and will combine a selection of the above topics. Each course and programme can also be delivered online.
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If you would like your Training course(s) to be made bespoke, feel free to get in touch and I will be more than happy to discuss your needs further.
clients' testimonials
Pierre went into full details on the different aspects of customer success and covered everything we wanted. We are now 10 times more knowledgeable on both basics of customers service and on how to manage difficult clients. The way it was presented, how we had to work on our own documentation and the way Pierre engaged with us made it very interactive.
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Blizzard Group
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Some training attendees' feedback
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Loyal clients
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Training accreditations
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Bespoke Customer Service Training Programmes
If you need an expert to actively take part in the progression of your team in terms of customer success, feel free to have a look at the different bespoke Programmes I deliver.
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These programmes are made to give your team keys customer service skills and provide your clients with the best customer experience.