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Customer Service Training delivered all around the globe

training solutions that bring real and long-lasting changes

Ready to elevate your team's service excellence? Explore our expert-led courses and programmes designed to deliver a real long-term impact.

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All our courses are made fully bespoke and delivered in person anywhere in the UK or worldwide.​​​

some of the topics we cover

difficult clients & complaint handling

Customer perspective understanding

Managing customer expectations

Generating customer's trust & loyalty

Fundamentals of customer service

Leading a customer service team

Mastering Courageous conversations

Customer Service methods when selling

Core customer service skills and mindset

Communication & negotiation skills

Successful objection handling

Telephone handling skills and etiquette

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What will you get from our fully accredited courses?

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our case studies and our 43 five star Google reviews 

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Customer Service training courses - uk & Worldwide

Delivering Exceptional Customer Service on a Consistent Basis

Topics: The core foundations of CS / Customer service: from a powerful mindset to a perfect attitude / The importance of generating trust and how to successfully do it / Be proactive around your customers’ needs / Managing and exceeding your customer expectations / The keys to success to effective complaints handling / Understanding your customers’ perspective better

Length: 4 hours / Half-day

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All You Need to Know About Complaints Handling and Managing Difficult Clients

Topics: Switch your mindset around customer issues and complaints / The core foundations of expectations management / The keys to success to effective complaints handling / Dealing effectively with difficult and challenging customers / Become a Master in courageous conversations and objection handling / Getting the best out of your customers’ feedback

Length: 4 hours / Half-day

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Customer Oriented Methods and Strategies for Sales Teams

Topics: Expectations management during the selling stage: how to successfully do it? / Understanding the importance of generating trust right from the start / Be proactive around your customers’ needs / All you need to know to successfully onboard customers / Understanding your customers’ perspective better / Become a Master in courageous conversations and objection handling

Length: 4 hours / Half-day

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Successfully Managing and Exceeding Your Customers' Expectations

Topics: Expectations management: what mindset to have? / The core foundations of expectations management / The importance of generating trust and how to successfully do it / Be proactive around your customers’ needs / Become a Master in courageous conversations and objection handling / Improve both your communication and negotiation skills

Length: 4 hours / Half-day

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Managers: Keeping an Exceptional Level of Customer Service Within Your Team

Topics: The core foundations of customer success / Spread the correct mindset through a culture of performance management / Group coaching: Individual challenges and changes to apply moving forward / More in-depth with expectations management / More in depth with difficult customers and complaints handling / Teach your team to set boundaries and handle objections for you

Length: 4 hours / Half-day

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Customer Service: Get All Basics Right to Elevate Your Customer Experience

Topics: Genuine care: from a powerful mindset to a perfect attitude / Consistency and customer service: how to do it? / All you need to know about expectations management / Fulfil your customers’ needs / Bring your attention to details to the next level / Dealing effectively with challenging clients / All you need to know about objection handling / Getting the best out of customers’ feedback

Length: 1 day

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 3–6 Month Bespoke Programmes - London, UK & Worldwide

If you want to actively improve both your Managers and Team's performance in delivering exceptional customer service and make it consistent, feel free to have a look at the different Programmes we deliver.

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These programmes are made to give your Team the best skills, mindset and tools so they can improve their performance in the long-term while making it last.

Willing to know more about the above Training programmes?

clients' testimonials

Hotel Swimming Pool

Exactly what we needed, either it was training our team or receiving support with recruitment, we received amazing support from Pierre from beginning to end. His way of working with us was very personalised and always adapted to our needs and challenges.

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Red Hotel Miami

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And Over 300 testimonials from our attendees

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Our most Loyal clients

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Fully accredited Training courses

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