Customer Service Training Courses - London and UK - Turning your Employees into Real Brand Ambassadors
If you want your employees to deliver the best experience to delighted customers, check the below courses inspired from a long and successful experience in top luxury establishments.​ All courses are also available online.
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If you would like to discuss your needs further, feel free to book your free discovery call and we would be delighted to have a chat with you.
Customer service training courses
Successfully managing and exceeding your customer expectations
Topics: Expectations management: what mindset to have? / The core foundations of expectations management / The importance of generating trust and how to successfully do it / Be proactive around your customers’ needs / Become a Master in courageous conversations and objections handling / Improve both your communication and negotiation skills
Length: 4 hours / Half-day
All you need to know about complaints handling and managing difficult clients
Topics: Switch your mindset around customer issues and complaints / The core foundations of expectations management / The keys to success to effective complaints handling / Dealing effectively with difficult and challenging customers / Become a Master in courageous conversations and objections handling / Getting the best out of your customers’ feedback
Length: 4 hours / Half-day
Customer oriented methods and strategies for sales teams
Topics: Expectations management during the selling stage: how to successfully do it? / Understanding the importance of generating trust right from the start / Be proactive around your customers’ needs / All you need to know to successfully onboard customers / Understanding your customers’ perspective on a consistent basis / Become a Master in courageous conversations and objections handling
Length: 4 hours / Half-day
Delivering an exceptional customer experience on a consistent basis
Topics: Basics of customer relationship / Customer care: from a powerful mindset to a perfect attitude / The importance of generating trust and how to successfully do it / Be proactive around your customers’ needs / Managing and exceeding your customer expectations / The keys to success to effective complaints handling / Understanding your customers’ perspective better
Length: 4 hours / Half-day
Managers: How to maintain exceptional customer service within your team?
Topics: The core foundations of customer success / Spread the correct mindset through a culture of performance management / Group coaching: Individual challenges and changes to apply moving forward / More in-depth with expectations management / More in depth with difficult customers and complaints handling / Teach your team to set boundaries and handle objections for you
Length: 4 hours / Half-day
Customer Success: Get all basics right to enhance your customer experience
Topics: Customer care – from a powerful mindset to a perfect attitude / Consistency and customer service – how to do it? / All you need to know about expectations management / Fulfil your customers’ needs / Bring your attention to details to the next level / Dealing effectively with challenging clients / All you need to know about objections handling / Getting the best out of customers’ feedback
Length: 1 day
Joint customer service training courses
Joint Training Course 1 - The Core Foundations of Customer Service
Length: 2 days
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Courses included:
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​Customer Success: Get all the basics right to enhance your customer experience​
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Delivering an exceptional customer experience on a consistent basis
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Successfully managing and exceeding your customer expectations
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All you need to know about complaints handling and managing difficult clients
Joint Training Course 2 - Customer Success: Ensuring and maintaining consistency as a Manager
Length: 2 days​
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Courses included:
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​Delivering an exceptional customer experience on a consistent basis​
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Successfully managing and exceeding your customer expectations
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All you need to know about complaints handling and managing difficult clients
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Managers: How to maintain exceptional customer service within your team?
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Bespoke customer service training courses
Most of the Training courses we deliver are made bespoke based on your own needs and will combine a selection of the above and additional topics. Each course and programme can also be delivered online.
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If you would like your Training course(s) to be made bespoke or cover any other topics key for hospitality and customer service, feel free to get in touch and we will be more than happy to assist you.
Bespoke Training Programmes
If you want to actively improve your team's performance and consistency when it comes to delivering exceptional customer service, feel free to have a look at the different bespoke Programmes we deliver.
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These programmes are made to give your team keys customer service skills, mindset and tools so they can improve their performance in the long-term while making it last.
Willing to know more about the above Training programmes?
clients' testimonials
Excellent delivery, clear, concise and very helpful. Exceptional insights and very knowledgeable trainer. On top of the content, what really stood out was the engagement, the originality and the personal anecdotes the trainer shared! Well done for an engaging and insightful session!
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Kate Berry - Clinic Manager - London Vision Clinic
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Some training attendees' feedback
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Loyal clients
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Training accreditations
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