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Customer Service Training Courses - London and UK - Turning both your Employees and your Clients into Real Brand Ambassadors

If you want a happy, productive and talented front-line team providing the best experience to happy and loyal customers, feel free to have a look at my below courses.

If you also want to discuss your needs further or want something bespoke, feel free to book your free discovery call and I would be delighted to have a chat with you.

What will you get out of it?

Some case studies - Customer service Training courses

Customer service training courses

Course 1 - Customer oriented methods and strategies for sales teams

Length: 3 hours

Topics: Managing expectations successfully during the selling stage / Understanding the importance of generating trust / Identify, anticipate and fulfil your customers' needs / Successfully onboarding customers / Understanding your clients’ perspective better / Winning steps for effective objections handling

Number of activities: 2 activities

Course 2 - Delivering an exceptional customer experience on a consistent basis

Length: 3 hours

Topics: Basics of customer relationship / Customer care - from a powerful mindset to a perfect attitude / The importance of generating trust and how to successfully do it / Identify, anticipate and fulfil your customers' needs / Managing and exceeding your customer expectations / The keys to success to effective complaints handling / Understanding your clients’ perspective better

Number of activities: 2 activities

Course 3 - Successfully managing and exceeding your customer expectations

Length: Half-day

Topics: Managing expectations - overall understanding / Successfully setting your boundaries with customers / The importance of generating trust and how to successfully do it / Having the right negotiation skills / Identify, anticipate and fulfil your customers' needs / Become a master in courageous conversations and objections handling / Improve your communication skills 

Number of activities: 3 activities

Course 4 - The keys to success to effectively handle complaining and challenging customers

Length: Half-day

Topics: Change your perspective around customer issues and complaints / The keys to success to effective complaints handling / Become a master in courageous conversations and objections handling / Dealing effectively with difficult customers / Dealing effectively with previous complainers / Be proactive around your customer issues / Getting the best out of customers' feedback

Number of activities: 3 activities

Course 5 - All you need to know about telephone etiquettes, communication and behaviours

Length: 3 hours

Topics: Basics of customer relationship / All you need to know about telephone etiquettes, communication and behaviours / Effectively manage your emotions and the way they appear by being self-aware / Dealing effectively with difficult and complaining customers / Successfully manage your customer issues / Show genuine care and acknowledge your customer needs

Number of activities: 2 activities

Course 6 - Customer Success: Get all the basics right and enhance your customer experience

Length: 1 day

Topics: Understanding your customer journey better / Customer care - from a powerful mindset to a perfect attitude / Remaining consistent in delivering an exceptional experience / Managing and exceeding your customer expectations / Successfully setting your boundaries with customersIdentify, anticipate and fulfil your customers' needs / Bring your attention to details to the next level / Dealing effectively with challenging customers / Getting the best out of customers' feedback

Number of activities: 4 activities

Course 7 - How to generate long-standing loyalty from your customers?

Length: Half-day

Topics: Understand your customer journey better / Managing and exceeding your customer expectations / Having the best approach with returning customers / Keep bringing value to retained and loyal customers / Bring your attention to details to the next level / Remaining consistent in delivering an exceptional experience / Overcoming challenges to make the experience better

Number of activities: 3 activities

Joint customer service training courses

Joint Training Course 1 - Customer Relationship Focus

Length: 2 days

Courses included: 

  • Delivering an exceptional customer experience on a consistent basis

  • Successfully managing and exceeding your customer expectations

  • How to generate long-standing loyalty from your customers

  • The keys to success to effectively handle complaining and challenging customers

Joint Training Course 2 - Customer Success Focus

Length: 2 days

Courses included: 

  • ​Customer Success: Get all the basics right and enhance your customer experience

  • How to generate long-standing loyalty from your customers

  • The keys to success to effectively handle complaining and challenging customers

Tailored customer service training courses

If you are looking for a tailored customer service Training course or programme combining some of the above topics, feel free to book your free discovery call above and I will be more than happy to discuss your needs further.

Alternatively, feel free to contact me directly at contact@beyondsatisfaction.co.uk for any question.

Digital Training courses - Bespoke video presentations

  • Tailor-made videos including any above Training topics

  • Content for each video taken directly from previously delivered workshops, masterclasses and Training courses

  • Video presentations fully designed once topics are confirmed (up to 5 per video)

  • Full presentation, course documentation and takeaways given as Training material together with each video

Bespoke Customer Service Training Programmes

If you need an expert to actively take part in the progression of your team in terms of customer success, feel free to have a look at the different bespoke Programmes I deliver.

These programmes are made to give your team keys customer service skills and provide your clients with the best customer experience.

Would like to know more about the above customer service programmes?

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