Customer Service Training - London and UK - Turning your Employees and your Clients into Real Brand Ambassadors
If you want a loyal, happy and talented front-line team providing the best experience to happy and loyal customers, feel free to have a look at my below courses.
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If you also want to discuss your needs further or want something bespoke, feel free to book your free discovery call and I would be delighted to have a chat with you.
Customer service training courses
Course 1 - Customer oriented methods and strategies for sales teams
Length: 3 hours
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Topics: Managing expectations successfully during the selling stage / Understanding the importance of generating trust / Focusing and making it about the customer’s needs / Identify, anticipate and fulfil their needs accordingly / Successfully onboarding customers / Understanding your clients’ perspective better
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Number of activities: 2 activities
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Course 2 - Delivering an exceptional customer experience on a consistent basis
Length: 3 hours
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Topics: Basics of customer relationship / Customer care - from a powerful mindset to a perfect attitude / Showing genuine care to generate trust / Identify, anticipate and fulfil your customers' needs / Managing and exceeding your customer expectations / The keys to success to effective complaints handling / Understanding your clients’ perspective better
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Number of activities: 2 activities
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Course 3 - All you need to know about telephone etiquettes, communication and behaviours
Length: 3 hours
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Topics: Basics of customer relationship / Basics of telephone etiquettes and behaviours / Effectively manage your emotions and the way they appear by being self-aware / Dealing effectively with difficult and complaining customers / Successfully manage your customer issues / Show genuine care and acknowledge your customer needs
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Number of activities: 2 activities
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Course 4 - Successfully manage customer expectations to provide the best experience
Length: Half-day
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Topics: Managing expectations - overall understanding / Add values to the relationship with your clients / Setting your limits with your customers / Show genuine care to generate trust / Having the right negotiation skills / Understand and acknowledge your customers' needs / Awareness and adaptability to the different types of clients / Overcoming challenges to make the experience better
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Number of activities: 3 activities
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Course 5 - All you need to know about effective complaints handling
Length: Half-day
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Topics: See customer issues and complaints as an opportunity / The keys to success to effective complaints handling / Having the right negotiation skills / Dealing effectively with difficult customers / Dealing effectively with previous complainers / Successfully manage your customer issues / Getting the best out of customers' feedback
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Number of activities: 3 activities
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Course 6 - How to generate long-standing customer loyalty when dealing with clients?
Length: Half-day
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Topics: Understand your customer journey better / Managing and exceeding your customer expectations / Having the best approach and methods with returning customers / Keep bringing value to retained and loyal customers / Attention to details / The keys to success to remain consistent / Overcoming challenges to make the experience better
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Number of activities: 3 activities
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Course 7 - Customer service: get all the basics right and enhance your customer experience
Length: 1 day
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Topics: Understanding your customer journey better / Customer care - what vision to have? / The keys to success to remain consistent when handling customers / Managing your customer expectations successfully / Knowing and setting your limits with your customers / Understand and acknowledge your customers' needs / Attention to details / Bring meaningful changes to make the experience better / Getting the best out of customers' feedback
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Number of activities: 4 activities
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Joint customer service training courses
Joint Training course 1 - Customer relationship focus
Length: 2 days
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Courses included:
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​Delivering an exceptional customer experience on a consistent basis​
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Successfully manage your customer expectations throughout the whole customer journey
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Actively participate in generating long-term customer loyalty for your brand
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Dealing effectively with customer issues and complaints to keep the experience high
Joint Training course 2 - Customer service focus
Length: 2 days
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Courses included:
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​Customer service - get all the basics right and enhance your customer experience
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Actively participate in generating long-term customer loyalty for your brand
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Dealing effectively with customer issues and complaints to keep the experience high
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Tailored customer service courses
If you are looking for a tailored customer service Training course or programme combining some of the above topics, feel free to book your free discovery call above and I will be more than happy to discuss your needs further.
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Alternatively, feel free to contact me directly at contact@beyondsatisfaction.co.uk for any question.
Digital Training - Bespoke video presentations
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Tailor-made videos including any above Training topics
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Content for each video taken directly from previously delivered workshops, masterclasses and Training courses​​
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Video presentations fully designed once topics are confirmed (up to 5 per video)​​
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Full presentation, course documentation and takeaways given as Training material together with each video
Bespoke Customer Service Training Programmes
If you need an expert to actively take part in the progression of your team in terms of customer success, feel free to have a look at the 4 different bespoke Programmes I deliver.
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These programmes are made to give your team keys customer service skills and provide your clients with the best customer experience.