top of page
your platform: What does it include?
Your academy: What impact does it make?
01
BETTER ONBOARDING PERFORMANCE AND HIGHER NEW-HIRE RETENTION ACCROSS ALL DEPARTMENTS
02
INCREASED PRODUCTIVITY BY UP TO 30% THROUGH BETTER TEAM PERFORMANCE AND STRONGER VALUES
03
HIGHER GUEST SATISFACTION AND LOYALTY THANKS TO MORE CONSISTENT AND CONFIDENT SERVICE
04
FASTER AND CLEARER RETURN ON TRAINING INVESTMENT WITH READY-MADE AND TRACKABLE MODULES/PLATFORM
05
HIGHER EMPLOYEE RETENTION BY SYTRENGTHENING ENGAGEMENT, BELONGING AND GROWTH
06
INCREASED EMPLOYEE SATISFACTION, LOYALTY AND COMMITMENT TO YOUR BRAND STANDARDS AND VALUES
07
IMPROVED ABILITY FROM YOUR TEAM TO SPOT, PREVENT AND SOLVE INTERNAL ISSUES IN A PROACTIVE WAY
08
SCALABLE TRAINING ACROSS ALL PROPERTIES WHILE KEEPING PRODUCTIVITY AND SERVICE HIGH
your content: What topics the modules cover?
IMPACTFUL LEADERSHIP AND MEANINGFUL TEAM MANAGEMENT
difficult clients & complaint handling
Managing customer expectations
Generating customer's trust & loyalty
CONFLICTS MANAGEMENT AND PROACTIVENESS
CONTINUOUS IMPROVEMENT AND PERFORMANCE MANAGEMENT
EFFECTIVE AND IMPACTFUL COMMUNICATION
Mastering Courageous conversations
SUCCESSFULLY GETTING STARTED INTO YOUR ROLE
IMPLEMENTING A CULTURE OF PERFORMANCE
CUSTOMER SERVICE: Core skills, ATTITUDE and mindset
Communication & negotiation skills
Successful objectionS handling
CORE FOUNDATIONS OF TEAMWORKING
FROM "TELLING" TO TRAINING YOUR TEAM
HOW DOES YOUR MEMBERSHIP WORK?
Your Academy also available through an app for everyone in your team to use!
Available both on mobile and tablets
Willing to move to the next stage?
bottom of page