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Fully Integrated Recruitment Solutions for
Hospitality and Customer Service

Do you want to have strong processes in place to successfully scale up while keeping your customer loyalty high? 

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Do you want to improve your brand reputation and your productivity by getting your customer experience to work for you?

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Make the best impact on your customer experience and business performance with the below consulting methods.

Customer success programme: 3 months to improve your cX and boost your performance

willing to know how well your customer loyalty, experience and strategies are working for you?

fill out the below free questionnaire and have a full report on your performance!

What will you get from it?

  • Up to 60% increase of the total amount of feedback, referrals and recommendations received from clients​

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  • Up to 40% increase of the total revenue generated from your customers each year​

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  • Improved processes and strong ability to scale up while keeping the customer experience and loyalty high

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  • Retention rate increased by up to 50% which is reducing the need to rely on direct acquisition​

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  • Improvement of your CSAT, CES and NPS metrics to get your customer experience to work for you

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Willing to see some case studies? Click right here

What does it include?

  • Certificates awarded post-consultancy

  • Weekly 121 meetings

  • Pre-meeting diaries and action plan post meeting

  • Specific goals for the post-consultancy period 

  • Support given in implementing specific projects

  • Additional supporting materials and documentation

  • On-site support if needed and applicable

3 Different Methods 

Customer Strategy Consulting

What do we implement?

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Bring your customer strategies high enough so it makes the best impact on your sales, your business performance and your ability to successfully scale up. 

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More in detail?

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  • Complete audit of your customer oriented strategies to identify what could be done to increase your revenue

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  • Full review of your automations and touchpoints to identify your opportunities of improvement​​

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  • Improvement of your current CSAT, CES and NPS metrics in order to get your customer experience to work for you

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  • Complete audit of your current retention and loyalty strategies to identify what could be done to improve it

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  • Full review of your current feedback strategy and implement solutions to generate more and better feedback/testimonials

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  • Results driven analysis of current business goals to define how to associate them with a successful customer oriented strategy

CX Consulting

What do we implement?

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Specific methods successfully implemented around your customer journey to make the experience better for your clients and turn them into real brand ambassadors.

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More in detail?

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  • Analyse and feedback on all your processes around customers

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  • 360-degrees audit of all the different touchpoints to identify room for improvement and opportunities to scale up 

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  • Implementation of results-driven strategies to increase clientele’s satisfaction and loyalty in the long-term

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  • Improvement of your current CSAT, CES and NPS metrics in order to get your customer experience to work for you

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  • Implementation of set methods to successfully manage your customer expectations

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  • Implementation of set methods to handle customer issues, challenging customers and complaints 

Customer Service Consulting
Customer Experience Consulting

Customer Journey Mapping

What do we implement?

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Detailed mapping of your customer journey to improve your customer experience, successfully scale up your business and generate more sales from loyal clients.

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More in detail?

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  • Detailed analysis of your customer persona(s), their needs and their expectations

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  • Complete audit on the different touchpoints through your:

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  • Enquiring and booking processes

  • Delivery processes

  • Loyalty and advocacy processes

  • Offboarding and follow-up processes

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  • Full insights on the customer perspective and representation of the business throughout the whole customer journey

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  • Analysis and improvement of the different pain points both on the customer and business side

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  • Implementation of targeted methods to effectively manage each stage of the customer journey

Willing to know more about my Consulting offer? Click below to get in touch!

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